FAQ

How long does my shipping take?

Due to high demand, we have processing times of 3-7 days. After your order has been recorded we will send out your package.

Do I have shipping costs?

Your shipping costs are waived and you don't have to pay anything for shipping.

Can I cancel my order?

Unfortunately, it is not possible for us to cancel an order that has already been placed.

I entered the wrong address in my order. What should I do?

Please be careful when entering your shipping address. VANLORIN assumes no responsibility for orders sent to the incorrect delivery address provided by the customer.

My items arrived damaged. What should I do ?

Contact us immediately, within 48 hours of receiving your order, via our contact page. Please provide us with your order number and several photos of the damaged product(s).